SAN JOSE, California – In 2011, a city-run graffiti removal program was outsourced to a private contractor. The move has been mostly praised by city leaders and community members.
As graffiti has been more quickly and effectively removed from the neighborhoods, the graffiti taggers have shifted their targets to freeways and rail bridges where reaction time from Caltrans and Union Pacific is slower. The result is that graffiti tags remain for extended period of time in high visibility locations.
Total number of graffiti tags remains constant at 3,600 but the incidents within the neighborhoods has decreased. City officials credit quick response times, triaging graffiti incidents, and matching over paint to background color.
City officials say that total square footage of graffiti is down by approximately 25% since the previous year.
City officials reported that 87 percent of reported graffiti is cleaned up within 24 hours and 96 percent within 48 hours.
A smartphone application allows residents to report graffiti and then is emailed a response once the tag has been removed, showing the before and after photos. High satisfaction rates are reported from residents who have used the system.
Link to Mercury News for more details.
From Clean City Innovation Graffiti Watch